Legal Information
Privacy Statement
Unique Caribbean Holidays Limited is an affiliate of the worldwide representative, Unique Travel Corp. (together, “Unique”, “we”, “us”, “our”), for Sandals and Beaches resorts. Unique is committed to protecting your privacy and this Privacy Notice sets out what personal data we collect, how we collect it, what we use it for and who we share it with.
By “personal data” we mean information about you which could identify you such as your name and contact details, your holiday arrangements, and booking history. Personal data does not include data where you can no longer be identified from it such as anonymised aggregate data.
For the purposes of data protection legislation, Unique is considered the “data controller” of personal data processed in connection with this Privacy Notice. This means that we are responsible for deciding how we hold and use personal data about you. Our address is UCHL, 2nd Floor Nucleus House, 2 Lower Mortlake Road, Richmond, England, TW9 2JA. Should you have any questions about this Privacy Notice you can contact us at privacy@uniquecaribbean.co.uk.
We have appointed a Data Protection Team to oversee our data privacy matters. If you have any questions about this privacy notice or how we handle your personal data, please contact the Data Protection Team at privacy@uniquecaribbean.co.uk.
This Privacy Notice applies to personal data about you that we collect, use and otherwise process in connection with your relationship with us as a representative of or as an individual tour operator agent or travel agent, including when you book a familiarisation trip with us.
We may provide supplemental privacy notices on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data.
Where you also provide us with personal data of others, for instance, guests accompanying you on your holiday, please provide those persons with a copy of this Privacy Notice.
What information do we collect about you and what do we use it for?
The types of personal data about you we may collect, store and use are set out in the table below. The law specifies certain “lawful bases” under which we are allowed to use your personal data. Most commonly, we will rely on one or more of the following:
- Where we need to perform the contract we have entered into with you;
- Where we need to comply with a legal obligation;
- Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests;
- Where you have consented to us doing so.
| Category of personal data | What we use this data for | Lawful basis |
|---|---|---|
| Personal contact details including name, contact number, e-mail address, postal address | Contacting you in relation to the services you have booked and to collect payment; confirming services booked; fulfilling brochure requests; contacting you with promotions (if you have consented); handling complaints; managing our relationship with you. | To perform our contract with you; our legitimate interests in recovering payments, providing targeted marketing, customer care; to comply with our legal obligations; to maintain our accounts and records. |
| Date of birth | Booking the services that you requested | To perform our contract with you |
| Payment card information | Processing your payment for the services you have booked | To perform our contract with you |
| Name(s) and date(s) of birth of any accompanying guests, including children | Booking the services that you have requested | To perform our contract with you |
| Flight details | Coordinating reservations and airport pick-up/drop-off | To perform our contract with you |
| Dates of stay | Identifying the dates on which you have reserved our services | To perform our contract with you |
| Name of your host resort | Identifying the resort at which you have booked our services | To perform our contract with you |
| Information about how you use our website | To deliver relevant website content and advertisements; to use data analytics to improve our website and services. | Processing is necessary for the purposes of our legitimate interests in studying how our customers use our products/services. |
| Information about your location based on your IP address | Knowing the country you are in helps us to provide you with more relevant content. | Processing is necessary for the purposes of our legitimate interests in providing you with relevant content. |
| Information on your marriage certificate and passport (if your legal name has changed) | To request a legal name change for your airline ticket | To perform our contract with you |
| Information on driving license or other legal identification document | To prove the identity of winners of sweepstakes, giveaways and contests | Our legitimate interests in providing the prize to the rightful winner; to comply with our legal obligations; maintaining our accounts. |
| Other information you give during a call to one of our call centres | To provide customer care training and for quality purposes | Our legitimate interests in training our staff and reviewing the quality of care. |
Special categories of personal data
Certain categories of personal data, such as race, religion or health, are considered to be “special categories” of personal data as they are more sensitive types of data. We try to limit the circumstances where we process special categories of personal data as much as possible.
“Special categories” of more sensitive personal data require higher levels of protection whereby we need to have further justification for collecting, storing and using this type of personal data. We may process special categories of personal data with your explicit consent.
| Category of special category personal data | What we use this data for | Lawful basis |
|---|---|---|
| Dietary requirements revealing or suggesting a religious or philosophical belief or a health condition | Minimising health risks (e.g. allergic reactions) and accommodating guest preferences | Your explicit consent |
| Relevant medical information such as current medications taken | In case of an emergency; minimizing health risks or discomforts; for your safety | Your explicit consent |
Special categories may also encompass other requests in relation to your travel arrangements that may contain or suggest some details about you that could be categorised as more sensitive personal data. By providing us with special categories of personal data you explicitly consent to our collecting, using and sharing this information with third parties.
What if you do not provide the personal data we request?
If you do not provide us with certain information when requested, we will not be able to provide all or some of the trip elements (such as booking your flights or hotel).
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason which is compatible with the original purpose.
How do we collect this information?
We typically collect personal data about you when you book a familiarisation trip with us or otherwise contact us. In addition, we may receive personal information about you from third parties, such as companies contracted by us to provide services to you, or companies involved in your travel plans.
Who will it be shared with?
We may share your personal data with third parties or with other entities within our group where this is required by law, where it is necessary to perform our contract with you, or where we have another legitimate interest in doing so. We will need to share your personal data with the resort at which you are staying; the airline providing your flights; other entities within our group; our booking system providers; professional advisers; and others.
We may transfer the personal data we collect about you to Canada where our servers are located. We may also transfer your data to the United States, Panama, Jamaica, Bahamas, St. Lucia, Antigua, Grenada, Barbados, Turks & Caicos, Honduras and India in order to book your requested familiarisation trip or maintain our database.
To ensure that your personal data does receive an adequate level of protection we will put in place appropriate safeguards such as the EU-approved standard contractual clauses. If you require further information about this protective measure you can request it from privacy@uniquecaribbean.co.uk.
How long will we retain your information?
Generally, we will keep information relevant to our dealings with you for up to 7 years once you have ceased being a customer. Exceptional circumstances may apply where we will keep information for up to 10 years.
Your rights in relation to your information
You have rights as an individual which you can exercise in relation to the information we hold about you. These rights are to:
- Request access to your personal data (data subject access request);
- Request rectification of your personal data;
- Request the erasure of your personal data;
- Request the restriction of processing of your personal data;
- Object to the processing of your personal data;
- Request the transfer of your personal data to another party.
If you want to exercise one of these rights please contact us at privacy@uniquecaribbean.co.uk. You also have the right to make a complaint at any time to a supervisory authority for data protection issues.
Fees
You will not usually have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive.
Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact privacy@uniquecaribbean.co.uk.
Changes to this privacy notice
We reserve the right to update this privacy notice at any time, and we will make an updated copy of such privacy notice available on our website.
Updated: 02/06/2024